First, let me disclose that there are some negative reviews about RDNY.com on Yelp. There are also some very highly complimentary reviews of us, which we greatly appreciate. But I’ve been pissed at Yelp for many months. They are definitely biased.
In every case but one, there was a perfectly good and legitimate reason why the writer of a negative review was wrong in their review of us. We wrote full explanations of why the reviewer was wrong and what the reviewer could do about it.
But try finding our responses! Yelp buries them! Yes, if you look very carefully at the bottom of each review, there is a link to the business’s response. Just a few words with a hyperlink underline. Completely buried.
And try giving a complete explanation to the negative reviewer, only to find that the business’s response is very limited in space. Two hundred words maximum, I think. Two hundred words! This is the web! space is unlimited!
(The one negative review that was justified, we refunded in full. The reviewer did not get the service we promise. She got her money back with an apology. She then went back to Yelp and added that we refunded her. She thinks she got a refund due to the influence of Yelp. She didn’t. She got it because she was right in her complaint.)
Back to Yelp. I got the call and some emails from their sales people. They want me to advertise on Yelp, but they won’t let me show my entire answer to someone who wrote a negative review. It ain’t gonna happen, guys.
Read this Washington Post article about businesses suing Yelp. Take it from me, small businesses don’t have the time, money, or inclination to sue a review site. So the fact that a bunch of businesses have done exactly that pretty much says that Yelp has been very unfair in their policies towards businesses.
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